Forum GLPI-Project

tiago.ptm

Member

Registered: 2024-02-28

Posts: 2

Global Search doesn't find results for a specific user

When I search for a ticket via the global search form with a keyword that is present in a ticket title, I get results with what I was looking for.

However, when a specific user tries to search for it, again with the same keyword no results are found. But when he tries to search for other tickets it seems to be working.

This specific user is Supervisor and Super-Admin, also is the searched ticket's applicant.

I've tested with many other users and they all get results.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Global Search doesn't find results for a specific user

Does that specific user have their columns for the ticket search results table set to exclude the ticket title (I can't imagine that to be the case, but safer to ask)? I cannot think of another reason why the search would fail for only one super-admin user.

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tiago.ptm

Member

Registered: 2024-02-28

Posts: 2

Re: Global Search doesn't find results for a specific user

No the title is not excluded from his search results table.