Forum GLPI-Project

smarquesrafael

Member

Registered: 2024-02-27

Posts: 10

SLA assignment

Guys, I have the following environment:

System: CentOS 7
PHP: 8.1.27
Bank: 10.4.33
GLPI: MariaDB 10.0.12

I created the ticket business rule, to assign service level (SLA) for first service and solution time, however, when activating the rule, when adding a new ticket and selecting the priority, it simply does not add the ticket and does not display any error. .
Could anyone shed some light?

rrintoul

Member

Registered: 2024-02-21

Posts: 7

Re: SLA assignment

I had the same issue
Found fix here:
github.com/glpi-project/glpi/pull/16496/files

smarquesrafael

Member

Registered: 2024-02-27

Posts: 10

Re: SLA assignment

Thank you very much for the guidance. Sorted out