Technician groups for all entities.

yvesdm · 2008-02-12 10:29:32

I've been struggling with this before and this is now becoming a real problem for us.
How can I create a group of technicians for all entitites?
Anyone who has a way to do this?

I've got a cisco support team (in the root entity), and also 33 entitites below the root entity.
That cisco support team supports all 33 entitites, so I want that cisco support team to be there for all entities. However I can not assign tickets to that group if the requester was not in the root entity. (like the group of technicians)

If anyone can point me in the right direction for a code hack to make groups from the root entity recursive, it would be very welcome!

Kind regards
Yves

remi · 2008-02-12 10:36:31

Not possible in the current version.

But recursive object appear in 0.71 (but not group)

In a future release.

++

yvesdm · 2008-02-12 10:42:41

remi wrote:

Not possible in the current version.
But recursive object appear in 0.71 (but not group)
In a future release.

++

Yes, I heard this already.
Problem is everything is rolled out already and now we see this problem that seems to be unovercoming. I don't understand why this isn't included from the beginning. Why make users recursive and groups not?

In what future version could this be included? (running 0.70.2 now)

Kind regards
Yves

remi · 2008-02-12 10:57:34

yvesdm wrote:

I don't understand why this isn't included from the beginning. Why make users recursive and groups not?

Very strange how this seems so simple to users...

See the roadmap : https://dev.indepnet.net:8080/glpi/report/3

++

yvesdm · 2008-02-12 11:27:25

remi wrote:

Very strange how this seems so simple to users...
See the roadmap : https://dev.indepnet.net:8080/glpi/report/3
++

Yes, I'm sorry for my reaction, but it's not nice working on something for a few months and then come to the point it's kind of useless in our sisuation. I just wondered if it can be done for users why not for groups. anyway, I keep looking for a solution.
I don 't see recursive groups on the roadmap, maybe I look over it.

kind regards
Yves

yvesdm · 2008-02-12 12:51:21

ok, When i set in debug mode and browse a ticket on for example glpi/front/tracking.form.php?ID=161
One of the queries is:

SELECT *
FROM glpi_entities
WHERE (ID = '2')

Can someone tell me where this query is built up, I don't seem to find it.
Tnx
Yves

Last edited by yvesdm (2008-02-12 12:51:45)

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#1 2008-02-12 10:29:32

Technician groups for all entities.

#2 2008-02-12 10:36:31

Re: Technician groups for all entities.

#3 2008-02-12 10:42:41

Re: Technician groups for all entities.

#4 2008-02-12 10:57:34

Re: Technician groups for all entities.

#5 2008-02-12 11:27:25

Re: Technician groups for all entities.

#6 2008-02-12 12:51:21

Re: Technician groups for all entities.

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