Forum GLPI-Project

alfonso.zamora

Member

Registered: 2024-01-18

Posts: 1

How to pass non-predefined tags per URL for an external satisfaction s

Good afternoon team,

We have implemented LimeSurvey as a satisfaction survey system. By default, GLPI allows you to pass the following tags as the ticket ID, which works great.

Additionally, by default, GLPI allows the following tags to be integrated.

[TICKET_ID] [TICKET_NAME] [TICKET_CREATEDATE] [TICKET_SOLVEDATE] [REQUESTTYPE_ID] [REQUESTTYPE_NAME] [TICKET_PRIORITY] [TICKET_PRIORITYNAME] [TICKETCATEGORY_ID] [TICKETCATEGORY_NAME] [TICKETTYPE_ID] [TICKETTYPE_NAME] [SOLUTIONTYPE_ID] [SOLUTIONTYPE_NAME] [SLA_TTO_ID] [SLA_TTO_NAME] [SLA_TTR_ID] [SLA_TTR_NAME] [SLALEVEL_ID] [SLALEVEL_NAME]

We also want to extract the ID of the technician to whom the ticket has been assigned, and the name of the entity that opened the ticket. Is this possible? Is there a way to do it?

Thanks!!

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: How to pass non-predefined tags per URL for an external satisfaction s

Only the tags listed are supported. No new tags can be added without changing the GLPI code.

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GLPI Collaborator and Plugin Developer.
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