Forum GLPI-Project

toroque

Member

Registered: 2019-07-03

Posts: 29

Assign multiple technicians based on ticket category

I need to assign multiple technicians based on ticket category. I created a rule with the settings
Rule
    Logical operator: AND
    Use rule for Add / Update
Criteria
    Criteria - Category is <category name>
Actions
    Action: Technician Assign <name>
    Action: Technician Assign <name>
    Action: Technician Assign <name>
But if I test the rule, only one technician is assigned to the ticket (other technicians are not assigned to the ticket).
How to assign multiple technicians to the ticket?

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Assign multiple technicians based on ticket category

Assign = Replace all other with this item
Append = Add this item to the list

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

toroque

Member

Registered: 2019-07-03

Posts: 29

Re: Assign multiple technicians based on ticket category

When I change rule to
Actions
    Action: Technician Add <name>
    Action: Technician Add <name>
    Action: Technician Add <name>
No techician is added.

I created a new test server with GLPI 10. I added several users (technicians) and created one category and one rule to assign technicians based on category.

Last edited by toroque (2024-02-07 08:06:32)