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#1 2024-01-11 15:44:35

JeroenLWD
Member
Registered: 2020-03-30
Posts: 6

Save or Add Ticket/template Redirects to Home Dasbord

When I'm in a ticket and make changes, such as modifying the category or assigning it to a user, after clicking 'Save,' I am automatically redirected to the list of tickets. Similarly, when creating a ticket template and adding predefined fields like 'Description,' clicking 'Add' unexpectedly takes me back to the Home Dashboard. The same issue occurs when editing Assets like a Computer's status; saving takes me back to the Home Dashboard.

Ideally, I would prefer to remain within the ticket or template interface after saving or adding changes. For instance, when creating a ticket template, currently, every time I add a predefined field, I have to use the back button to return to the template I am creating to add something more.

However, when I add an answer or a solution to a ticket, I stay within the ticket, which is what I was accustomed to when creating the ticket. This behavior started after upgrading our GLP from version 9.5 to version 10. Despite exploring various settings and searching the forum, I haven't been able to find a solution to adjust this behavior. I am currently updated to version 10.0.11, hoping it was a bug, but it still isn't working as expected.

Any Assistance is Appreciated! :-D

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#2 2024-02-05 11:29:15

JeroenLWD
Member
Registered: 2020-03-30
Posts: 6

Re: Save or Add Ticket/template Redirects to Home Dasbord

I Ended up installing a compleet new VPS whit all the latest version of Apache Mariadb and php 8.1.
Then migrated the data base and file`s run a few data base scrips.
And now Everything works ok Again.

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