Forum GLPI-Project

goaguiar99

Member

Registered: 2022-11-17

Posts: 14

GLPI Update Issue: Loading Circle on Ticket Page After Version 10.0.11

Hello everyone, I appreciate the assistance provided here.

I recently updated GLPI from version 10.0.1 to 10.0.11, and everything appeared to go smoothly, as usual. However, when attempting to open the ticket page in assistance, it continuously displays a loading circle. Upon inspecting for errors using F12, it showed "GLPIDashboard is not defined."

Any insights on what might be causing this? The only modification I made was to /inc/based_config.php, adjusting the file and config directory variables—nothing more.

Thanks a bunch.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,811

Website

Re: GLPI Update Issue: Loading Circle on Ticket Page After Version 10.0.11

Please try clearing your browser cache and the GLPI server cache.
For the server cache, you can enable debug mode when you are connected with the "super-admin" profile (or any with the permission to update settings) and then go to Setup > General > Performance tab and click "Reset" under the User data cache section.
Alternatively, you can also use the GLPI CLI tool by running:
bin/console cache:clear
from the GLPI folder as the same user as your web server (to prevent file permission changes).
For example, "sudo -u www-data bin/console cache:clear".

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GLPI Collaborator and Plugin Developer.
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goaguiar99

Member

Registered: 2022-11-17

Posts: 14

Re: GLPI Update Issue: Loading Circle on Ticket Page After Version 10.0.11

It didn't solve my problem, but when activating the debug I got this error at glpi/front/ticket.php , the error is: Uncaught Exception Error: Undefined constant "Glpi\RichText\ GLPI_TEXT_MAXSIZE" in /var/www/html/glpi/src/RichText/RichText.php on line 294

goaguiar99

Member

Registered: 2022-11-17

Posts: 14

Re: GLPI Update Issue: Loading Circle on Ticket Page After Version 10.0.11

For any reason, my based_config was missing this const. Just fixed thank you so much for the support!