Forum GLPI-Project

Emil121

Member

Registered: 2024-01-23

Posts: 6

Ticket body empty which is generated via email

Hi all,

I am only getting email header in ticket the ticket body is empty

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,811

Website

Re: Ticket body empty which is generated via email

Which version of GLPI are you using? Are the emails from users or an external application? If they are from users, do you know what email client they are using?

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

Emil121

Member

Registered: 2024-01-23

Posts: 6

Re: Ticket body empty which is generated via email

I am using GLPI 10.0.11 and its email from external application and we are using SMTP whenever a ticket is generated via email I am getting only email header in ticket

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,811

Website

Re: Ticket body empty which is generated via email

Check the source for the email message if you can. Does it have a line that starts with "Content-Type"? If not, that is probably the issue.
https://github.com/glpi-project/glpi/pull/16253

If that is indeed the issue, it will be fixed in GLPI 10.0.12. I think this version will be released later this week.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.