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After quite a ride to get incoming and outgoing email completely stable, I am finally able to set notifications to how I wish to communicate with clients and technicians. The initial setup is promising for flexibility.
Unfortunately I move forward from Tickets to Changes and now Events are not triggering Notifications. So: no messages in the notification cue for Change Followups (am I correct to believe 'followups' refer to the central conversation?).
As the notification 'Change Followup' is set to Yes, Allow response Yes, Type Changes, Events New Followup or Update of a Followup,
Changes Template is set to Email,
Recipients are set to be the 'Requester' and 'Technician in charge of the ticket',
Still, when I Update the conversation with a New Followup, no messages are being populated in the Notification Queue.
Please advise. I also came to realize replying to a change creation by email (yes, that Event does trigger the appropriate Notification), only creates a new Ticket or Request. It is not directed to the Change conversation.
Last edited by SKDJ (2024-01-25 23:43:22)
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