Forum GLPI-Project

roki

Member

Registered: 2024-01-17

Posts: 1

commenting by e-mail

Hello,

I have a problem with comments on changes. If a user replies to a ticket by email, the system processes it correctly and the comment is placed under the relevant ticket. However, when a user replies by email to a change, the comment is not created and the email itself is processed as a new ticket.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: commenting by e-mail

Responding to notifications regarding Changes and Problems is not supported. There shouldn't be any indication in notifications related to Changes that they can be responded to.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.