Forum GLPI-Project

arisntin1

Member

Registered: 2023-11-27

Posts: 1

Followup Templates - Extra Variables

Hi, i recently installed a plugin called Fields that gives you the option to have custom fields on your tickets.

Is there any way to use those fields to my Followup Templates?
The available variables are very limiting.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Followup Templates - Extra Variables

The plugin would have to dynamically add those fields as tags. That isn't something it does currently.
There is an open "Issue" on GitHub for this feature and a few requests on the GLPI suggestions website.
https://github.com/pluginsGLPI/fields/issues/298
https://glpi.userecho.com/

The most likely solution would probably be the development of this functionality once custom fields become a core feature. Integration of the functionality provided by the Fields, Generic Object, and Form Creator plugins are all on the roadmap.

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GLPI Collaborator and Plugin Developer.
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