Forum GLPI-Project

ilbicelli

Member

Registered: 2022-11-21

Posts: 15

Display Ticket duration in hours in email notification

Hello,
I'm setting up notifications and I'd like to display ticket duration in hours.
Now I'm using variable ##ticket.time##, which looks like the sum of duration of all tasks.
But if in the ticket there are 3 tasks, two of 10 hours and one of four hours ##ticket.time## renders 1 day 4 hours.

Is there a way to display such interval in hours or I have to modify the source code?

Cheers!

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Display Ticket duration in hours in email notification

This information cannot be formatted in another way currently.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

ilbicelli

Member

Registered: 2022-11-21

Posts: 15

Re: Display Ticket duration in hours in email notification

Strangely I can't find reference of ##ticket.time## in the source code (I forked the bugfix branch)

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Display Ticket duration in hours in email notification

It is in "src/NotificationTargetCommonITILObject.php" as "##$objettype.time##".

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.