Forum GLPI-Project

NeueMedienBecker

Member

Registered: 2022-09-23

Posts: 6

Email Notifikation ticket

How can I set it so that when there is a reply in the ticket, the reply is the first in the email.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Email Notifikation ticket

I don't think you can reverse the order of the followups/task in the notification, but you can change the template to only show the most recent reply.

You can use something like this:
##FOREACH LAST 1 timelineitems##
##lang.timelineitem.author## ##timelineitem.author##
##lang.timelineitem.description## ##timelineitem.description##
##lang.timelineitem.date## ##timelineitem.date##
##ENDFOREACHtimelineitems##

You can change notification templates in Setup > Notifications > Notification Templates. Inside the template, go to the translations tab and select the default translation.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.