Forum GLPI-Project

klaucs

Member

Registered: 2016-07-27

Posts: 22

Followup template - no email notification is triggered

Hello,

Using business rules, I added to some tickets a Follow-up template.
This is working ok; I can see the follow-up added in the ticket, but no email notifications are triggered!
If I manually add a Follow-up into the ticket, the content of it is sent as email notification.

(Using GLPI 10.0.10)

Thank you.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Followup template - no email notification is triggered

Followups through rules are added with a special flag indicating that a notification shouldn't be sent. This is not configurable. If this rule runs when tickets are created, the followups should be created before the notification for the new ticket is sent and thus included in that notification.

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