Forum GLPI-Project

jono

Member

Registered: 2023-10-24

Posts: 7

Accepting emails for tickets

Hello,
I'm setting up GLPI for the first time. I've installed the OAUTH plugin and emails are successfully being read by GLPI but they are all being filtered to rejected folder.
NB: It seems emails from the same domain as the Azure AD user for GLPI are accepted, but we need emails from any domain to generate a ticket.
I believe I've followed all the steps correctly and have enabled anonymous emails, but clearly I must've missed something somewhere.
Does anyone have any suggestions, or is there a complete step by step guide somewhere for setting up GLPI as an email integrated external ticketing system (where customers are not AD/domain connected) ?
Many thanks,
Jon

Last edited by jono (2023-10-24 15:04:03)

jono

Member

Registered: 2023-10-24

Posts: 7

Re: Accepting emails for tickets

I found the fix on another post. For those that are interested:
Forum topic ID: 149346