Forum GLPI-Project

Eric Hofland

Member

From: Radboud Universiteit - Holland

Registered: 2006-02-15

Posts: 81

Change requester of a ticket

GLPI 0.70.2

If I change the originator ( Field JOB/2)  of a ticket  in tracking.php  the summary is not updated.

Last edited by Eric Hofland (2008-02-06 17:22:27)

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Windows 2003 - IIS6  PHP 5.2.5   Mysql 5.0.51
IE8 & Fiefox 4.0

GLPI 0.72.3

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Change requester of a ticket

I do not understand your problem.
Which is the link between the requester and the summary ?

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MoYo - Julien Dombre - Association INDEPNET
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Eric Hofland

Member

From: Radboud Universiteit - Holland

Registered: 2006-02-15

Posts: 81

Re: Change requester of a ticket

All changes  and follow-ups to a ticket  - except when you change the original requester - are shown in the summary  of a ticket.

I cannot imagine why one would change the requester's name so it migt be an idea to make this information not modifyable

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Windows 2003 - IIS6  PHP 5.2.5   Mysql 5.0.51
IE8 & Fiefox 4.0

GLPI 0.72.3

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Change requester of a ticket

I think you talk about the receiver ?
name on the top of the form ?

will be corrected in the 0.71 version.
https://dev.indepnet.net:8080/glpi/changeset/6480

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MoYo - Julien Dombre - Association INDEPNET
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