Forum GLPI-Project

JeanBon

Member

Registered: 2023-10-17

Posts: 18

[Resolved] Can't import new documents - Temporary directory is missing

Hello,

We can't import new document, see the logs :

*394 FastCGI sent in stderr: "PHP message: PHP Warning:  Unknown: open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/chroot/web/glpi/www) in Unknown on line 0PHP message: PHP Warning:  File upload error - unable to create a temporary file in Unknown on line 0" while reading response header from upstream, client: IP, server: glpi, request: "POST /ajax/fileupload.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/fpm.glpi.sock:", host: "glpi", referrer: "url"

GLPI Version : 10.0.6
nginx/1.18.0

Do you have some ideas ?

Thanks,
Regards,

Last edited by JeanBon (2023-11-03 11:19:29)

JeanBon

Member

Registered: 2023-10-17

Posts: 18

Re: [Resolved] Can't import new documents - Temporary directory is missing

Hello, UP  please

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: [Resolved] Can't import new documents - Temporary directory is missing

Somewhere in your PHP config or web server configuration you have the PHP "open_basedir" option set and it doesn't include "/tmp". If you have a custom temporary directory set for GLPI in a "config/local_define.php" or "inc/downstream.php" file, you can comment or remove those entries to have it use the default of "files/_tmp" within the GLPI folder. Or, just add "/tmp" to the option.

https://www.php.net/manual/en/ini.core. … en-basedir

---

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JeanBon

Member

Registered: 2023-10-17

Posts: 18

Re: [Resolved] Can't import new documents - Temporary directory is missing

Hello,

in all php.ini, open_dir is not enable.

i found on this files :

Should i add only /tmp?

/chroot/web/glpi**/www/config#  config.db.php

}
// Path for upload storage
if (!defined("GLPI_UPLOAD_DIR")) {
   define("GLPI_UPLOAD_DIR",GLPI_ROOT . "/files/_uploads");
}

// Path for tmp storage
if (!defined("GLPI_UPLOAD_DIR")) {
   define("GLPI_TMP_DIR",GLPI_ROOT . "/files/_tmp");
#   public $allow_datetime = false;
#   public $allow_signed_keys = false;
#   public $use_utf8mb4 = true;
}

JeanBon

Member

Registered: 2023-10-17

Posts: 18

Re: [Resolved] Can't import new documents - Temporary directory is missing

Resolved :

/etc/php/7.4/fpm/php.ini
add the path in upload_tmp_dir