Forum GLPI-Project

grefabu

Member

Registered: 2017-09-22

Posts: 110

[SOLVED] helpdesk - tickets with prdefinded tasks

Hi,

I ask after this function some time ago, but I'm at a new empolyer and the question come up again:

I like to've the possibility to define an Ticket template with predefinded task.
Something like that is working in Projects.

We need it for Tickets like 'new employee', or recurrent Tickets like controll this and that.

It should be fine to have souch an funcionality?

Bye

Gregor

Last edited by grefabu (2023-09-29 08:47:29)

Rafumel1774

Member

Registered: 2019-05-11

Posts: 131

Re: [SOLVED] helpdesk - tickets with prdefinded tasks

Exists. Create a ticket rule that matches with a category or keyword and at the actions add task template(s).

Rafumel1774

Member

Registered: 2019-05-11

Posts: 131

Re: [SOLVED] helpdesk - tickets with prdefinded tasks

See https://forum.glpi-project.org/viewtopic.php?id=288118 for the issue

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: [SOLVED] helpdesk - tickets with prdefinded tasks

setup>dropdowns>(Assistance) Task template  > create task ( ie "new employee task")

Assistance>tickets>template>[mytemplate]>predefined fields> add  "<new employee task>"

associate [mytemplate]  with category "new employee" 

enjoy !

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grefabu

Member

Registered: 2017-09-22

Posts: 110

Re: [SOLVED] helpdesk - tickets with prdefinded tasks

Hi,

this is great.

YMD!

Gregor