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Hello there.
I have 16 entities in GLPI, and each of them has its own Categories. Sometimes it happens that I need to move a ticket from one entity to another. I tried to use the "Add to transfer list" function, but after the transfer, the Category that was set when the ticket was registered is created as a new Category in the entity to which the ticket is transferred. Since I have unique Categories in each entities, I don't need it to work this way.
I tried to change the ticket migration settings, but did not find the correct settings.In the created ticket, I cannot change the Category to an empty field, I do not have such a choice.
Please explain how to change the entity in the ticket so that the Category is not created in another entity.
GLPI 10.0.7
Operating system: Linux Ubuntu 22.04
PHP 8.2.8
P.S. Sorry for the English, I use a translator:P
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What worked for me was to first transfer the ticket to the new entity without any category. So, when you're about to transfer, manually set the category to one that exists in the target entity or choose a generic one (if you have any). After transferring, you can then change the category within that entity to the one you actually want. It's an extra step, but it saved me from having unwanted categories created.
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Thank you, we are doing that now.
Perhaps there is another universal way, or a plugin that extends this functionality
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