Forum GLPI-Project

Angh0r

Member

Registered: 2023-06-25

Posts: 3

Tickets with specific tasks.

Hi!

Is there a way to create a ticket type/template that automatically pulls a defined task list to be done before the ticket can be closed?

For example:
The manager fills custom form about new employee. That form is then added as a specific ticket type and gets some tasks like: "Create AD account", "Assign computer", "Assign Office license" etc.

Right now we've got paperwork for that but would be nice to migrate to GLPI for such stuff.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Tickets with specific tasks.

Yes.

If you create a task template (Setup > Dropdowns) for each TO-DO task, you can then add them as predefined tasks in a new ticket template. You can then associate the template from the ITIL Category forms, profiles, or entities to ensure the template is used.

For enforcing that you cannot close a ticket while tasks are still marked as "To-Do" instead of Done or Information, there is the behaviors plugin.
https://plugins.glpi-project.org/#/plugin/behaviors

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