Forum GLPI-Project

vnmurthy

Member

Registered: 2017-04-04

Posts: 15

email notifications are not working

Hello Every one,

I recently installed GLPI 10.0.3. Email Notifications are not working with the smtp settings. I tried with all combinations. The details are as below:

Email used: Gmail
SMTP Server: smtp.gmail.com
Way of sending emails: SMTP+SSL
Check Certificate: Yes
Administrator email address: ****@gmail.com
Port: 465

When selecting "Send a Test email to the Administrator", it is throwing an error:

Failed to send test email to administrator
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OS: Ubuntu 22.04

Please let me know if any one has the fix for this.

Thanks in advance.

belu33fr

Member

Registered: 2011-03-25

Posts: 145

Re: email notifications are not working

Bonjour,
Il est important que le compte GMail ait son IMAP/POP d'activé. Vous pouvez verifier vos paramétres avec un logiciel comme outloo, thunderbird ou autres.
Bon courage

vnmurthy

Member

Registered: 2017-04-04

Posts: 15

Re: email notifications are not working

IMAP and POP both are active/ enabled. Still not working.

talipcakir

Member

From: Istanbul

Registered: 2023-08-23

Posts: 16

Re: email notifications are not working

You need to enable less secure for gmail.
I know Google has disabled this feature. In short, you can't.
If there is a mail server that you manage, you can try it with it.
If you try with hosting mail such as Cpanel&plesk, you can look at all access records and catch the error.

belu33fr

Member

Registered: 2011-03-25

Posts: 145

Re: email notifications are not working

Maybe, stupid answer. Login/password?
in french, sorry: https://support.google.com/mail/answer/ … messagerie

talipcakir

Member

From: Istanbul

Registered: 2023-08-23

Posts: 16

Re: email notifications are not working

you use oauth imap plugin.

repentandliveholy

Member

Registered: 2023-09-18

Posts: 49

Re: email notifications are not working

Just use this and should work:

Sign in with app passwords
Tip: App passwords aren’t recommended and are unnecessary in most cases. To help keep your account secure, use "Sign in with Google" to connect apps to your Google Account.

An app password is a 16-digit passcode that gives a less secure app or device permission to access your Google Account. App passwords can only be used with accounts that have 2-Step Verification turned on.

When to use app passwords
Tip: iPhones and iPads with iOS 11 or up don’t require app passwords. Instead use “Sign in with Google.”

If the app doesn’t offer “Sign in with Google,” you can either:

Use app passwords
Switch to a more secure app or device
Create & use app passwords
Important: To create an app password, you need 2-Step Verification on your Google Account.

If you use 2-Step-Verification and get a "password incorrect" error when you sign in, you can try to use an app password.

Go to your Google Account.
Select Security.
Under "Signing in to Google," select 2-Step Verification.
At the bottom of the page, select App passwords.
Enter a name that helps you remember where you’ll use the app password.
Select Generate.
To enter the app password, follow the instructions on your screen. The app password is the 16-character code that generates on your device.
Select Done.
If you’ve set up 2-Step Verification but can’t find the option to add an app password, it might be because:

Your Google Account has 2-Step Verification set up only for security keys.
You’re logged into a work, school, or another organization account.
Your Google Account has Advanced Protection.
Tip: Usually, you’ll need to enter an app password once per app or device.