Recurrent Tickets on a Fixed Date

kurohqq · 2023-09-09 16:00:51

Hello guys,
Hope you're doing well.
I have a silly question,
Is it possible to configure a recurrent ticket to open on a fixed date?
For example, I need a ticket to open every month on day 10.
09/10
08/10
And there it goes.
Can I do this on GLPi?
Or is it possible only to use periodicity and have the ticket opening a day before or a day later without fixing the date?

cconard96 · 2023-09-09 20:46:16

If your start date is set for the 10th and periodicity set for 1 month, it should create the ticket every 10th of the month.

kurohqq · 2023-09-11 13:13:26

Hey cconard, thanks a lot for the reply!
Today I'm doing like you said, it works fine when the month is a 31 days month.
When it swithces from a month with 31 days for one with 30, the ticket opens a day later.
Like this:
(my glpi is in pt-br, so date will be in format dd-mm-yyyy)
Date01
July and August were 31 days months.
Now we have September as a 30 days month, so, next scheduled ticket will open in the date specified below:
Date02
02/10/2023
My recurrent ticket is configured like this:
Date03
As I said, my glpi is in pt-br, so "1 Mês" means 1 month in the periodicity field.
Am I doing something wrong?
(I uploaded some images, but don't know if I'm doing it right, but, if you want me to explain it better I'll do it).

kurohqq · 2023-09-11 21:33:55

Hey cconard,
I'd like to thank you for your help.
I figured out what was my error, my calendar had no saturdary nor sunday in the active days, so it ignored these days and opened on the next day.
So, I adjusted the calendar and now it works fine.
Thank's a lot for your help.

grefabu · 2023-09-13 08:51:32

I've an similar question in that theme:

I like to have an recurrent Ticket on an specefy Day in the Week/Month, so like the second Thursday in the month,...
Think for now it isn't possible?

Bye

Gregor

cconard96 · 2023-09-13 12:58:57

No, that isn't directly possible. Maybe with a calendar that only includes Tuesdays, a periodicity of 1 month, and a start date of the second Tuesday of the month, but it probably won't be an exact solution.

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#1 2023-09-09 16:00:51

Recurrent Tickets on a Fixed Date

#2 2023-09-09 20:46:16

Re: Recurrent Tickets on a Fixed Date

#3 2023-09-11 13:13:26

Re: Recurrent Tickets on a Fixed Date

#4 2023-09-11 21:33:55

Re: Recurrent Tickets on a Fixed Date

#5 2023-09-13 08:51:32

Re: Recurrent Tickets on a Fixed Date

#6 2023-09-13 12:58:57

Re: Recurrent Tickets on a Fixed Date

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