Add Task to ticket through API

akpwijnen · 2023-09-07 14:10:06

When I send the following JSON to the API endpoint: Ticket/24/ITILSolution, where 24 is the ticketnumber
I only get a blank return string (no errors). Unfortunately it doesn't save the task to the ticket.

{"input": {"task": {"name": "New task", "groups_id_tech": 0, "description": "test", "begin_date": "2023-09-07 14:08:58", "due_date": "2023-09-07 14:08:58", "taskcategories_id": 0, "users_id_tech": 11, "itemtype": "Ticket", "items_id": 24}}}

Where:

items_id: 24 is the ticketnumber to add the task to

Please help

cconard96 · 2023-09-07 17:15:53

Your URL and input isn't valid. The URL you gave is for solutions rather than tasks. The input isn't valid for tasks either. The properties should be nested in a "task" property, but directly in the "input" property instead and the property names don't match what is valid for a task.

Correct info should be:
URL: Ticket/24/TicketTask
Payload: {"input": {"name": "New task", "groups_id_tech": 0, "description": "test", "begin": "2023-09-07 14:08:58", "end": "2023-09-07 14:08:58", "taskcategories_id": 0, "users_id_tech": 11, "tickets_id": 24}}

akpwijnen · 2023-09-07 21:48:31

Thanks for responding.
Unfortunately I'm now getting 400 error.

url changed to Ticket/24/TicketTask
json: {"input": {"name": "New task", "groups_id_tech": 0, "description": "test new task", "begin": "2023-09-07 21:47:05", "end": "2023-09-08 21:47:05", "taskcategories_id": 0, "users_id_tech": 13, "tickets": 24}}

user 13, and 11 are valid users.

Last edited by akpwijnen (2023-09-07 21:57:34)

cconard96 · 2023-09-09 00:46:48

I made a typo too:
"tickets" -> "tickets_id"

akpwijnen · 2023-09-09 16:08:01

I don't know what's wrong but still getting the 400 error:

{"input": {"name": "new task", "groups_id_tech": 0, "description": "test", "begin": "2023-09-09 15:46:17", "end": "2023-09-10 15:46:17", "taskcategories_id": 0, "users_id_tech": 13, "tickets_id": 24}}

Is there a way to get a more informative error message, so I can see what's wrong?

Last edited by akpwijnen (2023-09-09 16:10:51)

cconard96 · 2023-09-09 20:41:30

Only if the API call is failing from a PHP or SQL error. Then, it should be logged in the log files in the files/_log folder.

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#1 2023-09-07 14:10:06

Add Task to ticket through API

#2 2023-09-07 17:15:53

Re: Add Task to ticket through API

#3 2023-09-07 21:48:31

Re: Add Task to ticket through API

#4 2023-09-09 00:46:48

Re: Add Task to ticket through API

#5 2023-09-09 16:08:01

Re: Add Task to ticket through API

#6 2023-09-09 20:41:30

Re: Add Task to ticket through API

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