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Hi,
I'm trying to use the pre-defined Map shortcut to see all my Late/due Tickets.
I don't need SLA, I'm just need the fact that the tech (not the user) configure a date limit to resolve a ticket.
My tech have the right to configure a TTR date and Time (when they assigned Ticket to someone).
I have added the MAP "Due/alte ticket" to my tickets general view.
When the TTR is passed (1 hour or more), the number of Late/due ticket stay at 0...
Is there something I don't understand ?
Thanks a lot.
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Which version of GLPI are you using?
Are the tickets in a "Pending" status? The time spent in "Pending" doesn't count towards the TTR/TTO as it signifies waiting for a user response or some other waiting reason.
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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