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#1 2023-09-08 10:39:15

rodlee
Member
Registered: 2023-09-07
Posts: 2

Unable to login after update from 10.0.7 -> 10.0.9

Hello,

I am trying to update my currently working installation.
To do so, I do the following:

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sudo php /var/www/glpi/bin/console glpi:maintenance:enable -t "some text"

sudo php /var/www/glpi/bin/console plugin:deactivate --all

sudo mysqldump -u glpi -p glpi > /var/tmp/sql-glpi-dump`date +"%d%m%y"`.sql

sudo mv /var/www/glpi /var/www/glpi_bak-`date +"%d%m%y"`

sudo curl api.github.com/repos/glpi-project/glpi/releases/latest | grep browser_download_url |
cut -d '"' -f 4 | sudo wget -O /var/www/glpi_latest.tgz -qi -

sudo tar -xvzf /var/www/glpi_latest.tgz -C /var/www/

sudo chown -R www-data:www-data /var/www/glpi

-----------------

Then from the webpage, I enter the details for the database (on the same host), it does show me an error message before upgrading the database which is the following:

The key file "/var/www/glpi/config/glpicrypt.key" used to encrypt/decrypt sensitive data is missing. You should retrieve it from your previous installation or encrypted data will be unreadable.

I have checked in my backup from the previous install in the config folder, there is no such key

Upon selecting continue and disregard the error, I get to the login page, but the problem now is that I can't login, as I do get the following error:

Incorrect username or password
Unable to connect to the LDAP directory

Could you please let me know if there is any logfile in /var/log/glpi that can help troubleshoot this issue.

Thank you in advance for your help

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#2 2023-09-08 10:47:45

rodlee
Member
Registered: 2023-09-07
Posts: 2

Re: Unable to login after update from 10.0.7 -> 10.0.9

Additional note : I can't login to the local glpi account either, as even after runnning the command below to enable the user and reset the password, I get the error message "You don't have right to connect"

update glpi_users set is_active=1, password='$2y$10$p..X4No3kbL9zq3s9yyXuuNdbHN78Bd/j8aiInj5L7Fo1Hg3hJMFa' where name = 'glpi';

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