Forum GLPI-Project

pchardnet

Member

Registered: 2010-06-10

Posts: 7

Mailgate, a mysterious error [glpi 10]

For some reason, currently unexplained, the mailgate plugin is not collecting the emails, even when running manually.

When checking the logs I have the following information:

$ tail -f /home/glpi/public_html/files/_log/mailgate.log
Error during message parsing (Call to undefined method ArrayIterator::getAddressList()). Check "/home/glpi/public_html/files/_log/php-errors.log" for more details

$ tail -f /home/glpi/public_html/files/_log/php-errors.log
[2023-08-31 17:15:02] glpiphplog.CRITICAL: *** Uncaught Exception Error: Call to undefined method ArrayIterator::getAddressList() in /home/glpi/public_html/src/MailCollector.php at line 1461
   Backtrace:
   src/MailCollector.php:985 MailCollector->getHeaders()
   src/MailCollector.php:767 MailCollector->buildTicket()
   src/MailCollector.php:1852 MailCollector->collect()
   src/CronTask.php:1018 MailCollector::cronMailgate()
   front/cron.php:79 CronTask::launch()

$ tail -f /home/glpi/public_html/files/_log/cron.log
2023-08-31 17:40:01 [@idxxx.xxx.xx]
Externo #1: Executar mailgate
2023-08-31 17:41:01 [@idxxx.xxx.xx]
Não foi possível adquirir bloqueio do DB

Has anyone experienced this problem?

Is there any way I can go to try to solve the problem.

server information
PHP 7.4.33 (cli) (built: Feb 14 2023 09:31:03) ( NTS )
Apache 2.4
GLPI 10.0.3

Ps: The service has stopped working without any change on the server

Last edited by pchardnet (2023-08-31 22:42:36)

Kaya84

Member

Registered: 2019-06-13

Posts: 217

Re: Mailgate, a mysterious error [glpi 10]

Already seen https://forum.glpi-project.org/viewtopic.php?id=283333 ?