GLPI Status menu can be disable?

sadik04 · 2013-06-19 11:08:41

Hi, sir

Its possible to disable this sir? I hope you can help this?

Example is i'm using technician a user then im done creating ticket. After that i want to use in
status ticket if its on-process or pending right?

Please see the pictures..

Thanks you so much

danh · 2013-06-19 19:22:51

If you edit the profile setting for: Update a ticket to no - they will have that disabled.

kwfoo · 2023-07-28 09:04:46

Hi,
I have a similar request to disable the technician from changing only the "Status". The reason is we want to ensure the technician posts a "Solution" to trigger the status change to "Solved" instead of manually changing the "Status" to "Solved". But the technician should still allow changing other fields in the ticket.

If I disable the "Update" permission from the ticket, all other fields are also disabled.

LaDenrée · 2023-07-28 09:15:19

@kwffo : this topic is quite old, you should open a new one to get more answers.
glpi version ?
using glpi's recent versions and plugin behaviors give you a newsetting : allow to solve ticket without description. this should answer your needs

WebGreg · 2023-07-28 11:30:15

kwfoo wrote:

I have a similar request to disable the technician from changing only the "Status". The reason is we want to ensure the technician posts a "Solution" to trigger the status change to "Solved" instead of manually changing the "Status" to "Solved". But the technician should still allow changing other fields in the ticket.

Hi
Setting the status field as hidden in the ticket template is not enough for you?

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#1 2013-06-19 11:08:41

GLPI Status menu can be disable?

#2 2013-06-19 19:22:51

Re: GLPI Status menu can be disable?

#3 2023-07-28 09:04:46

Re: GLPI Status menu can be disable?

#4 2023-07-28 09:15:19

Re: GLPI Status menu can be disable?

#5 2023-07-28 11:30:15

Re: GLPI Status menu can be disable?

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