AMD-CPU name's "not installed" after update of agent 1.4 to 1.5

mps · 2023-07-17 09:00:54

Hello!

After updating GLPI-Agent from 1.4 to 1.5 on machines with AMD server CPU, the CPUs name is "Not Installed"

It is a Dual AMD EPYC 7302 16 Core

Here's the relevant part of the generated JSON

"cpus": [
{
"core": 4,
"description": "AMD64 Family 23 Model 49 Stepping 0",
"familynumber": "23",
"id": "0000000000000000",
"manufacturer": "AMD",
"model": "49",
"name": "Not Installed",
"serial": "None",
"speed": 2994,
"stepping": 0,
"thread": 1
}

Last edited by mps (2023-07-17 09:01:23)

gbougard · 2023-07-17 10:02:35

Hi mps,

what is the OS of the related computer ?

mps · 2023-07-19 19:31:06

It is running Windows Server 2019.

gbougard · 2023-07-20 15:17:54

Hi mps,

can you share the output of the following dmidecode command run from the perl\bin subfolder of the glpi-agent installation folder and from an adminitrator console ?

dmidecode --type 4

can you also share the output of this wmic command ?

wmic path Win32_Processor get /format:list

mps · 2023-07-20 15:56:50

Of course, here's the requested console output

# dmidecode 3.5
SMBIOS 3.1.0 present.

Handle 0x0004, DMI type 4, 48 bytes
Processor Information
        Socket Designation: None
        Type: Central Processor
        Family: Unknown
        Manufacturer: Unknown
        ID: 00 00 00 00 00 00 00 00
        Version: Not Installed
        Voltage: Unknown
        External Clock: Unknown
        Max Speed: Unknown
        Current Speed: Unknown
        Status: Populated, Enabled
        Upgrade: None
        L1 Cache Handle: Not Provided
        L2 Cache Handle: Not Provided
        L3 Cache Handle: Not Provided
        Serial Number: None
        Asset Tag: None
        Part Number: None
        Core Count: 4
        Core Enabled: 4
        Thread Count: 1
        Characteristics: None

wmic path Win32_Processor get /format:list

AddressWidth=64
Architecture=9
AssetTag=None
Availability=3
Caption=AMD64 Family 23 Model 49 Stepping 0
Characteristics=2
ConfigManagerErrorCode=
ConfigManagerUserConfig=
CpuStatus=1
CreationClassName=Win32_Processor
CurrentClockSpeed=2994
CurrentVoltage=
DataWidth=64
Description=AMD64 Family 23 Model 49 Stepping 0
DeviceID=CPU0
ErrorCleared=
ErrorDescription=
ExtClock=
Family=2
InstallDate=
L2CacheSize=
L2CacheSpeed=
L3CacheSize=0
L3CacheSpeed=0
LastErrorCode=
Level=23
LoadPercentage=45
Manufacturer=AuthenticAMD
MaxClockSpeed=2994
Name=AMD EPYC 7302 16-Core Processor
NumberOfCores=2
NumberOfEnabledCore=4
NumberOfLogicalProcessors=4
OtherFamilyDescription=
PartNumber=None
PNPDeviceID=
PowerManagementCapabilities=
PowerManagementSupported=FALSE
ProcessorId=0000000000000000
ProcessorType=3
Revision=12544
Role=CPU
SecondLevelAddressTranslationExtensions=FALSE
SerialNumber=None
SocketDesignation=None
Status=OK
StatusInfo=3
Stepping=0
SystemCreationClassName=Win32_ComputerSystem
SystemName=COmputername
ThreadCount=1
UniqueId=
UpgradeMethod=6
Version=Modell 1, Stepping 0
VirtualizationFirmwareEnabled=TRUE
VMMonitorModeExtensions=FALSE
VoltageCaps=0

Last edited by mps (2023-07-21 07:49:53)

gbougard · 2023-07-20 17:48:54

Okay, it seems "Version"' in dmidecode output is now reported as "Not Installed" and that explains the name you have now.
I've a simple fix on agent side, but I would like to add a unit test to validate it and be sure to not have any regression.
For that can you share a registry export of the following registry key ?

HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\CentralProcessor

dmidecode was update since glpi-agent v1.4. You can probably still fix your issue by replacing dmidecode.exe with the version from glpi-agent 1.4. You can download it from that direct link:
https://github.com/glpi-project/glpi-ag … decode.exe
You can download it and replace dmidecode.exe under the perl\bin subfolder of the glpi-agent installation folder.

mps · 2023-07-21 07:48:20

Here's the requested registry export

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\CentralProcessor]

[HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\CentralProcessor\0]
"Component Information"=hex:00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"Identifier"="AMD64 Family 23 Model 49 Stepping 0"
"Configuration Data"=hex(9):ff,ff,ff,ff,ff,ff,ff,ff,00,00,00,00,00,00,00,00
"ProcessorNameString"="AMD EPYC 7302 16-Core Processor                "
"VendorIdentifier"="AuthenticAMD"
"FeatureSet"=dword:383b3dff
"~MHz"=dword:00000bb2
"Update Revision"=hex:ff,ff,ff,ff,00,00,00,00
"Update Status"=dword:00000001
"Previous Update Revision"=hex:ff,ff,ff,ff,00,00,00,00
"Platform Specific Field1"=dword:ffffffff

[HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\CentralProcessor\1]
"Component Information"=hex:00,00,00,00,00,00,00,00,01,00,00,00,00,00,01,00
"Identifier"="AMD64 Family 23 Model 49 Stepping 0"
"Configuration Data"=hex(9):ff,ff,ff,ff,ff,ff,ff,ff,00,00,00,00,00,00,00,00
"ProcessorNameString"="AMD EPYC 7302 16-Core Processor                "
"VendorIdentifier"="AuthenticAMD"
"FeatureSet"=dword:383b3dff
"~MHz"=dword:00000bb2
"Update Revision"=hex:ff,ff,ff,ff,00,00,00,00
"Update Status"=dword:00000001
"Previous Update Revision"=hex:ff,ff,ff,ff,00,00,00,00
"Platform Specific Field1"=dword:ffffffff

[HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\CentralProcessor\2]
"Component Information"=hex:00,00,00,00,00,00,00,00,02,00,00,00,00,00,02,00
"Identifier"="AMD64 Family 23 Model 49 Stepping 0"
"Configuration Data"=hex(9):ff,ff,ff,ff,ff,ff,ff,ff,00,00,00,00,00,00,00,00
"ProcessorNameString"="AMD EPYC 7302 16-Core Processor                "
"VendorIdentifier"="AuthenticAMD"
"FeatureSet"=dword:383b3dff
"~MHz"=dword:00000bb2
"Update Revision"=hex:ff,ff,ff,ff,00,00,00,00
"Update Status"=dword:00000001
"Previous Update Revision"=hex:ff,ff,ff,ff,00,00,00,00
"Platform Specific Field1"=dword:ffffffff

[HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\CentralProcessor\3]
"Component Information"=hex:00,00,00,00,00,00,00,00,03,00,00,00,00,00,03,00
"Identifier"="AMD64 Family 23 Model 49 Stepping 0"
"Configuration Data"=hex(9):ff,ff,ff,ff,ff,ff,ff,ff,00,00,00,00,00,00,00,00
"ProcessorNameString"="AMD EPYC 7302 16-Core Processor                "
"VendorIdentifier"="AuthenticAMD"
"FeatureSet"=dword:383b3dff
"~MHz"=dword:00000bb2
"Update Revision"=hex:ff,ff,ff,ff,00,00,00,00
"Update Status"=dword:00000001
"Previous Update Revision"=hex:ff,ff,ff,ff,00,00,00,00
"Platform Specific Field1"=dword:ffffffff

gbougard · 2023-07-21 15:23:49

Hi mps,

thank you for your contribution. I just updated glpi-agent to support this CPU with the latest dmidecode version.

You'll be able to test it using next nightly build from https://nightly.glpi-project.org/glpi-agent/

Forum GLPI-Project

Announcement

#1 2023-07-17 09:00:54

AMD-CPU name's "not installed" after update of agent 1.4 to 1.5

#2 2023-07-17 10:02:35

Re: AMD-CPU name's "not installed" after update of agent 1.4 to 1.5

#3 2023-07-19 19:31:06

Re: AMD-CPU name's "not installed" after update of agent 1.4 to 1.5

#4 2023-07-20 15:17:54

Re: AMD-CPU name's "not installed" after update of agent 1.4 to 1.5

#5 2023-07-20 15:56:50

Re: AMD-CPU name's "not installed" after update of agent 1.4 to 1.5

#6 2023-07-20 17:48:54

Re: AMD-CPU name's "not installed" after update of agent 1.4 to 1.5

#7 2023-07-21 07:48:20

Re: AMD-CPU name's "not installed" after update of agent 1.4 to 1.5

#8 2023-07-21 15:23:49

Re: AMD-CPU name's "not installed" after update of agent 1.4 to 1.5

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