Forum GLPI-Project

flopez

Member

Registered: 2020-02-26

Posts: 34

status close ticket

Is there a way to remove the option to close tickets manually in the status option.
The idea is to close them directly by processing requests.
thanks and regards

WebGreg

Member

Registered: 2020-02-27

Posts: 740

Re: status close ticket

Hi

By the technican? You don't need to remove it. Administration > Entities > .... > Assistance tab > Automatic closing of solved tickets after > Immediatly.

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GLPI 10.0.17
GLPI-Inventory 1.4.0
Ubuntu Server 20.04 LTS

flopez

Member

Registered: 2020-02-26

Posts: 34

Re: status close ticket

hello WebGreg
Maybe I didn't express myself well, it's in the standard template option.
in status options, that does not appear to close.
version 9.7

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: status close ticket

see administration>profiles>[anyProfile]>life cycle

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GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

flopez

Member

Registered: 2020-02-26

Posts: 34

Re: status close ticket

thanks, it's solved