[error] [http client] communication error: 403 Forbidden

raguebi · 2023-06-26 23:09:12

pleas i have Error in agnet glpi he can't connect to the server

this my LOGE

[Mon Jun 26 21:38:55 2023][info] target server0: next run: Mon Jun 26 21:39:55 2023 - (My server)
[Mon Jun 26 21:38:57 2023][info] target server0: server (MY server)
[Mon Jun 26 21:38:57 2023][info] sending prolog request to server0
[Mon Jun 26 21:38:58 2023][error] [http client] communication error: 403 Forbidden
[Mon Jun 26 21:38:58 2023][error] No answer from server at (My server)
[Mon Jun 26 21:38:58 2023][info] target server0: next run: Mon Jun 26 21:40:58 2023 - (My servre)

gbougard · 2023-06-27 09:52:09

Hello raguebi,

first check you have enabled "Inventory support" in GLPI : you have a check box in "Administration -> Inventory" to set if you are using latest GLPI version.

Then if this is not your problem, you should share the log after you enabled debug=2 glpi-agent configuration and restarted the service.

raguebi · 2023-07-02 20:43:03

This my Logs and Debug level 2

[Sun Jul 2 18:03:00 2023][error] [http client] communication error: 403 Forbidden
[Sun Jul 2 18:03:00 2023][error] No supported answer from server at (My server)
[Sun Jul 2 18:03:00 2023][info] target server0: next run: Sun Jul 2 19:03:00 2023 - (My server)
[Sun Jul 2 18:03:00 2023][debug] Agent memory usage before freeing memory: WSS=19910656 PFU=122454016
[Sun Jul 2 18:03:00 2023][info] GLPI Agent memory usage: WSS=3182592 PFU=122454016
[Sun Jul 2 19:09:10 2023][info] target server0: server (My server)
[Sun Jul 2 19:09:10 2023][debug2] [http client] Using Compress::Zlib for compression
[Sun Jul 2 19:09:10 2023][info] sending prolog request to server0
[Sun Jul 2 19:09:11 2023][debug2] [http client] sending message:
<?xml version="1.0" encoding="UTF-8"?>
<REQUEST>
<DEVICEID>RG-BROLY-2023-07-01-11-56-57</DEVICEID>
<QUERY>PROLOG</QUERY>
<TOKEN>12345678</TOKEN>
</REQUEST>
[Sun Jul 2 19:09:12 2023][error] [http client] communication error: 403 Forbidden
[Sun Jul 2 19:09:12 2023][error] No supported answer from server at (My server)
[Sun Jul 2 19:09:12 2023][info] target server0: next run: Sun Jul 2 20:09:12 2023 - (My server)
[Sun Jul 2 19:09:12 2023][debug] Agent memory usage before freeing memory: WSS=20226048 PFU=122519552
[Sun Jul 2 19:09:12 2023][info] GLPI Agent memory usage: WSS=3182592 PFU=122519552

gbougard · 2023-07-03 12:23:19

You didn't answer if inventory is enabled in GLPI.

raguebi · 2023-07-05 22:14:42

yes is enabled

salimedwardo · 2023-07-06 19:02:23

first check you have enabled "Inventory support" in GLPI : you have a check box in "Administration -> Inventory" to set if you are using latest GLPI version.

gbougard · 2023-07-07 10:07:22

Hi raguebi,

from an administrative console, change the directory to the glpi-agent folder and run the following command:

glpi-agent --debug --debug --force --logger=stderr

Then share the output if this doesn't help you to understand the problem.

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#1 2023-06-26 23:09:12

[error] [http client] communication error: 403 Forbidden

#2 2023-06-27 09:52:09

Re: [error] [http client] communication error: 403 Forbidden

#3 2023-07-02 20:43:03

Re: [error] [http client] communication error: 403 Forbidden

#4 2023-07-03 12:23:19

Re: [error] [http client] communication error: 403 Forbidden

#5 2023-07-05 22:14:42

Re: [error] [http client] communication error: 403 Forbidden

#6 2023-07-06 19:02:23

Re: [error] [http client] communication error: 403 Forbidden

#7 2023-07-07 10:07:22

Re: [error] [http client] communication error: 403 Forbidden

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