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Hi
From the tickets side, I don't see an option to link it to a knowledge base article.
I have this option from the page of the knowledge base article itself, but here the list of tickets only shows their titles - without ID. As a result, it is difficult to attribute the correct ticket.
If I want to attach another ticket to the ticket, then the data is presented differently - the ID is displayed at the end. In my opinion, it should be the first value, but it's still better than for the knowledge base, where there is no this identifier even at the end.
Edit - I just noticed that for some tickets I can link them to a knowledge base article, while for others this option is not available. I do not know what it depends on (open the ticket > knowledge base tab > Link a knowledge base entry > either there is a drop down list with article topics or there is none)
Last edited by WebGreg (2023-06-27 14:28:07)
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GLPI 10.0.17
GLPI-Inventory 1.4.0
Ubuntu Server 20.04 LTS
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