Forum GLPI-Project

noirdesir

Member

Registered: 2023-05-30

Posts: 2

notification event

Hi everyone, I'm kind of new to GLPI, and I've been experiencing a problem for the past three days. I'm looking for a notification when someone sends a message in the ticket chat. However, when I check the notification parameters, I don't see any events that correspond to my needs. Is there a hidden option or anything I'm missing? My notifications are working fine because I already receive emails when the ticket is opened, closed, or assigned to a technician.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: notification event

You are looking for the Add Followup and Add Task notifications in Setup > Notifications > Notifications.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

WebGreg

Member

Registered: 2020-02-27

Posts: 740

Re: notification event

Hi

As cconard96 wrote.
I'll just try to elaborate. Perhaps you meant Setup > Notifications > Notification templates > Tickets > Notifications tab > Add Followup > Recipients tab.

Last edited by WebGreg (2023-06-02 22:32:51)

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GLPI 10.0.17
GLPI-Inventory 1.4.0
Ubuntu Server 20.04 LTS

noirdesir

Member

Registered: 2023-05-30

Posts: 2

Re: notification event

Hi

As cconard96 wrote.
I'll just try to elaborate. Perhaps you meant Setup > Notifications > Notification templates > Tickets > Notifications tab > Add Followup > Recipients tab.

It works! Thanks for helping me out both of you.