Forum GLPI-Project

Uplifter

Member

Registered: 2023-05-21

Posts: 6

Search user ID with Email - Python

Hey there,

I have code that opens a ticket from Slack using Python.

For the life of me, I can't seem to figure out how to pull the user ID from the database by email, since this is the (logical) parameter I requested from Slack.

I am trying to assign a ticket requester (_users_id_requester) with this method but it seems the email is not doing anything, so I need an ID.

While running the following code I get an error:

Error: 400 ["ERROR_RESOURCE_MISSING","missing resource;

How can this be achieved?

# Set the GLPI API URL, API key, and email to search
api_url = 'https://myGLPIurl/apirest.php'
api_key = API_KEY
email = 'me@me.com'

def search_user_id_by_email(api_url, api_key, email):
    headers = {
        'Content-Type': 'application/json',
        'App-Token': API_KEY,
        'Session-Token': session_token,
    }

    params = {
        'itemtype': 'User',
        'criteria[0][field]': '1',
        'criteria[0][searchtype]': 'contains',
        'criteria[0][value]': email
    }

    response = requests.get(api_url + '/search', headers=headers, params=params)
    print(api_url + '/search', headers, params)

    if response.status_code == 200:
        data = response.json()
        if 'totalcount' in data and data['totalcount'] > 0:
            user_id = data['data'][0]['id']
            return user_id
    else:
        print('Error:', response.status_code, response.text)

    return None

Last edited by Uplifter (2023-05-21 18:46:39)

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,807

Website

Re: Search user ID with Email - Python

Hello,

Your search parameters do not seem correct.
If I do a search for "Emails" contains "me@me.com" in the web UI, I can see that the following URL query parameters are generated for the search:
'criteria[0][link]=AND&criteria[0][field]=5&criteria[0][searchtype]=contains&criteria[0][value]=me@me.com&itemtype=User'

You have the "field" value for the first criteria set to 1 which is the search option ID for the item ID while 5 is the search option ID for the emails.

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
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krishna.ms

Member

Registered: 2013-12-20

Posts: 21

Re: Search user ID with Email - Python

Hi,

I am interested in this plugin. We are currently using Slack, and we get a lot of requests in Slack which are not tracked in GLPI

Please let me know how to use this plugin?

Thanks in Advance

Regards,
Krishna M S