Forum GLPI-Project

jvuz

Member

Registered: 2010-01-18

Posts: 320

Deny technicians to post

Hi everyone,

in one of our services they have subgroups. And they've asked if there is a way allow only using tasks (and forcing it to be in private mode), so the users (requesters) don't receive these posts and so only the supervisor can post to users or close the tickets?

Jo

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Deny technicians to post

This is not currently possible in GLPI and I am not aware of a plugin that would allow this, although I think it could be possible to create a plugin that does it.
https://glpi-developer-documentation.re … index.html

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

jvuz

Member

Registered: 2010-01-18

Posts: 320

Re: Deny technicians to post

OK, thank you for the info. And would it be possible to deny the possibility to add anything to a ticket, when acting as a technician?