Forum GLPI-Project

Chico008

Member

Registered: 2022-12-14

Posts: 429

Ticket status is Assigned when just transfered to a group - want new

Hi

when a user create a new ticket, this ticket is automatically assigned to a group, redarding the category

problem, ticket goes to the right group, but as status Assigned

i want the ticket to remain as status New, until a real person take the ticket himself.

how can i do that ?
i tried setting a template that put the status to new, but it doesn't work, ticket still coming as Assigned, to the group, with no real people behind processing.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Ticket status is Assigned when just transfered to a group - want new

That is not possible. The status changes to assigned as soon as anything is assigned. It doesn't matter if it is a user, group or supplier. There may be legitimate use cases where a ticket is not managed by specific users alone but instead handled by a group.

Currently, it isn't possible to override this behavior.

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GLPI Collaborator and Plugin Developer.
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