Forum GLPI-Project

mfonseca

Member

Registered: 2016-10-10

Posts: 8

Save Ticket task and solve ticket

hi all,
I've just upgraded to version 10.0.7.

On previous version (9.5.7) I usually create a task for a ticket and then when I save it I could change the save status to solve and the ticket was solved.

How can I do this in version 10?

Thanks
Manuel

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,819

Website

Re: Save Ticket task and solve ticket

This functionality was removed in GLPI 10.0 when the Pending Reasons feature was added.
There was some discussion among the developers in the Pull Request regarding the removal of this feature:
https://github.com/glpi-project/glpi/pull/8706

Regardless, I moved that functionality to a plugin so that it can be continued to be used in GLPI 10.
https://plugins.glpi-project.org/#/plugin/stab

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

mfonseca

Member

Registered: 2016-10-10

Posts: 8

Re: Save Ticket task and solve ticket

Hello cconard96,

it worked.
Thank you for the reply and for developing this plugin.

regards