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Hello everyone,
Recently I set a notification that should be sent to the technician once a ticket is assigned to him, this works perfectly if I manually do the assignation. The problem comes when I automate the assignation of the ticket to a technician with a rule (Assignation based on the category of the ticket), the assignation is well done but no notification is sent. Shouldn't the notification be sent even if the assignation is automatic? Does anyone know how to make this work correctly?
I would really appreciate your help.
Thanks in advance
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