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Hello everyone. Since our upgrade from 9.5 to 10 we got the problem that most of the Email created Tickets gets refused. If i write an Email from my own account the Ticket gets received and created. If i write from a new genereted test adress the Mail gets refused.
I tried to look into the logfiles but i cant find anything useful in it.
Any hint on that would be appreciated!
I also reset our rules to default for receiving Emails.
Thank you for your time!
Last edited by Juli199696 (2023-04-20 09:10:45)
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I already could find the reason for the refused mails. It has to do with the entity permissions. I still dont know how to fix it tho.
Our Users should be all in the Entity "Main - >Organisation and IT Department - IT" by default and tickets aswell.
When the user test-it only got the IT Entity but not the Main entity it can not create Email Tickets.
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