Forum GLPI-Project

rcastillo

Member

Registered: 2022-06-02

Posts: 47

[GLPI 10.0.5] About Observer needing to update the ticket [SOLVED]

Hello There,

I am going under Admin Portal -> Administration / Profiles / Observer / Assistance [For ticket updates].

How do I configure for OBSERVER to have the permission to update/[Answer] the ticket and not just the Requester?

Thank you

Last edited by rcastillo (2023-01-25 19:28:01)

Sico31

Member

Registered: 2018-09-24

Posts: 607

Re: [GLPI 10.0.5] About Observer needing to update the ticket [SOLVED]

Hi,
i think it's in the self_service profile (or the profil use by all the users)
So, you don't need a profile only for observer

---

Manger un castor, c'est sauver un arbre.
Quand on est mort, on ne sait pas qu'on est mort ; c'est pour les autres que c'est difficile. Quand on est con, c'est pareil !

rcastillo

Member

Registered: 2022-06-02

Posts: 47

Re: [GLPI 10.0.5] About Observer needing to update the ticket [SOLVED]

Thank you Sico31!

Answer:  Admin Portal -> Administration / Profiles / Self-Service / Assistance [tab]

Followups: <check> add follow-up (watcher) / save