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#1 2023-01-16 16:52:08
- fabricio_carmo
- Member
- Registered: 2023-01-16
- Posts: 8
Is it possible to add date on recurrent ticket title?
Hey guys,
I'm setting up recurring tickets, and I would like to know if it is possible to add a date in the title of the ticket. I need to open daily tickets with the same name, what would change was the date, for example: "Administrative activities of the day: (automatic insert date here).
GLPI 10.0.5
Last edited by fabricio_carmo (2023-01-16 18:50:30)
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#2 2023-01-17 00:08:42
- cconard96
- Moderator
- Registered: 2018-07-31
- Posts: 2,813
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Re: Is it possible to add date on recurrent ticket title?
Hello,
There is no current templating support for the ticket titles. However, it should be possible to utilize the GLPI API to create these tickets on a schedule using an external scheduler like cron or Windows Task Scheduler.
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#3 2023-01-17 16:09:13
- fabricio_carmo
- Member
- Registered: 2023-01-16
- Posts: 8
Re: Is it possible to add date on recurrent ticket title?
Hello, thank you for you answer.
Yeah, I'm currently using cron for it and it's working fine, but I just wanted to change the title automatic too like
Day 1 - "Admin tasks 01/17/2023"
Day 2 - "Admin tasks 01/18/2023"
Day 3 - "Admin tasks 01/19/2023"
Today I set as automatic "Admin task - " and one of the system admins add the date manually, it would be nice if we could add this date automatically. As with the FormCreator, we can use ##answer_x## to use a form response in the ticket title
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