Forum GLPI-Project

doberk

Member

Registered: 2022-06-06

Posts: 18

too large images in email notifications

Hello,

My users open tickets via email, and they usually paste screen captures in the email body. These images are usually very large (3840x1080 in case of computers with 2 fullHD monitors for example). They looks fine in the GLPI enviroment, because the app resizes the image. But they stretch my notification template, and make notification emails looking very ugly. I have tried resize them in the template using CSS at the top of the template like this:

<style> img { max-width: 600px; } </style>
<style> img { width: 600px !important; } </style>

This works when I try the template in the browser, but unfortunately Outlook ignores both of them.

Any idea how to solve it? is there any configuration in GLPI about this? I have seen some old post about this matter, and I realize older versions of GLPI used to resize images to 400x300 in notifications. Many people complained about it, and I suppose it was changed in the last version (I use GLPI 10.0). Maybe are there any configuration to chose the desired behavior?

Thanks in advance.

ASC_MSC

Member

Registered: 2024-05-31

Posts: 7

Re: too large images in email notifications

Hi, I have the same problem - have you found any solution to the problem?

the biggest problem is that the customer's footer is scaled up and visually blows up the ticket system