Hide Historical Tab from Ticket Menu

muhammadsaadkhurshid · 2016-09-27 11:51:14

Is there any way to hide historical menu option from ticket details. Because i dont want the user can able to see all the history of the desired category and also the other changes. If history is there than it should be specific to the desired ticket history not the whole history. Kindly help me in out this.

Thanks

muhammadsaadkhurshid · 2016-09-28 07:08:35

please help me in this query.

yllen · 2016-09-28 18:02:53

You can't without changing the source code

muhammadsaadkhurshid · 2016-09-29 06:50:50

can you guide me the exact source file so i can change or remove the menu from that file. Thanks

yllen · 2016-10-04 16:34:33

In source code you can delete part showing Historical tab, but you can't hide only a part of this historical

muhammadsaadkhurshid · 2016-10-06 06:48:20

can you please guide me more specifically from the code level that from which file i have to edit to hide historical option in glpi.

Thanks

yllen · 2016-10-06 15:48:11

Define tabs of the item

random389 · 2022-02-26 23:38:53

src/ticket.php
look for the line containing $this->addStandardTab('Log', $ong, $options);

cconard96 · 2022-02-28 13:38:48

This isn't necessary. The historical tab doesn't show in the simplified interface. For standard interface profiles, you can remove the "Historical" permission under the Profile's Administration tab.

giang · 2022-03-01 09:58:38

cconard96 wrote:

This isn't necessary. The historical tab doesn't show in the simplified interface. For standard interface profiles, you can remove the "Historical" permission under the Profile's Administration tab.

@cconard96,

In pact, historical tab still show in the simplified interface.

Thanks,
Giang.

giang · 2022-03-01 10:02:42

random389 wrote:

src/ticket.php
look for the line containing $this->addStandardTab('Log', $ong, $options);

If i del this line -> Historical tab will be hidden from both requester and technician's ticket menu tab.
So, how to edit to just hide historical tab from requester's ticket tab (simplified interface)?

Thanks,
Giang.

Last edited by giang (2022-03-01 10:10:00)

cconard96 · 2022-03-02 02:04:10

9.5.7 and GLPI 10 both have no historical tab for simplified interface. If you have it, something seems to be wrong in your database.
What result do you get with this query?
SELECT rights FROM GLPI_DB.glpi_profilerights WHERE profiles_id=PROFILES_ID AND name="logs";
Replace "GLPI_DB" with your database name and "PROFILES_ID" with the profile used by your regular users.

It should be "0" while a standard interface with the permission should be "1".

giang · 2022-03-02 09:11:09

cconard96 wrote:

9.5.7 and GLPI 10 both have no historical tab for simplified interface. If you have it, something seems to be wrong in your database.
What result do you get with this query?
SELECT rights FROM GLPI_DB.glpi_profilerights WHERE profiles_id=PROFILES_ID AND name="logs";
Replace "GLPI_DB" with your database name and "PROFILES_ID" with the profile used by your regular users.
It should be "0" while a standard interface with the permission should be "1".

My ver. 9.5.5.
However, how to find database name and Profiles_id ?

Thanks,
Giang.

Last edited by giang (2022-03-02 09:21:51)

AmberAmey8hH · 2022-03-02 19:39:06

i dont want the user can able to see all the history of the desired category and also the other changes.

giang · 2022-03-03 04:35:55

AmberAmey8hH wrote:

i dont want the user can able to see all the history of the desired category and also the other changes.

inc/ticket.class.php
Pls find and delete this line: $this->addStandardTab('Log', $ong, $options);

Thanks,
Giang.

Last edited by giang (2022-03-03 04:36:18)

makeijan · 2022-03-03 15:25:58

Hi, Curtis,

Self-service users do have access to the historical tab. At least in 9.5.7 and 10.rc1.
They miss access to the Logs menu under administration.

Thanks, Giang for pointing out the code. This is a nice feature to have, maybe for our YAGP plugin.

Cheers,

cconard96 wrote:

9.5.7 and GLPI 10 both have no historical tab for simplified interface. If you have it, something seems to be wrong in your database.
What result do you get with this query?
SELECT rights FROM GLPI_DB.glpi_profilerights WHERE profiles_id=PROFILES_ID AND name="logs";
Replace "GLPI_DB" with your database name and "PROFILES_ID" with the profile used by your regular users.
It should be "0" while a standard interface with the permission should be "1".

cmfz · 2023-01-06 13:51:07

cconard96 wrote:

9.5.7 and GLPI 10 both have no historical tab for simplified interface. If you have it, something seems to be wrong in your database.
What result do you get with this query?
SELECT rights FROM GLPI_DB.glpi_profilerights WHERE profiles_id=PROFILES_ID AND name="logs";
Replace "GLPI_DB" with your database name and "PROFILES_ID" with the profile used by your regular users.
It should be "0" while a standard interface with the permission should be "1".

I've checked this option and is at 0 for self-service profile, but in user simplified interface it still shows historical tab if it's inside a ticket details, this shows many info that should not be visible to end user.
(Self-Service portal Menu Tickets->Select any type (open/solved/closed)->select the ticket item
New GLPI version 10.0.5 installation
glpi-historical

breizhoo · 2023-07-28 14:22:08

Hi everyone,
An awfull solution to hide stat and log tickets tabs for end-users only in GLPI 10.
Edit "htdocs\glpi\src\Ticket.php" defineTabs function like this :

public function defineTabs($options = [])
{
$ong = [];
$this->addDefaultFormTab($ong);

/** first update below **/
if (Session::getCurrentInterface() == 'central') {
$this->addStandardTab(__CLASS__, $ong, $options);
}
$this->addStandardTab('TicketValidation', $ong, $options);
$this->addStandardTab('KnowbaseItem_Item', $ong, $options);
$this->addStandardTab('Item_Ticket', $ong, $options);

if ($this->hasImpactTab()) {
$this->addStandardTab('Impact', $ong, $options);
}

$this->addStandardTab('TicketCost', $ong, $options);
$this->addStandardTab('Itil_Project', $ong, $options);
$this->addStandardTab('ProjectTask_Ticket', $ong, $options);
$this->addStandardTab('Problem_Ticket', $ong, $options);
$this->addStandardTab('Change_Ticket', $ong, $options);

if (Session::getCurrentInterface() == 'central') {
$this->addStandardTab(Ticket_Contract::class, $ong, $options);
}

if (
Entity::getAnonymizeConfig($this->getEntityID()) == Entity::ANONYMIZE_DISABLED
|| Session::getCurrentInterface() == 'central'
) {
/** second and last update below **/
if (Session::getCurrentInterface() == 'central') {
$this->addStandardTab('Log', $ong, $options);
}
}

return $ong;
}

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Announcement

#1 2016-09-27 11:51:14

Hide Historical Tab from Ticket Menu

#2 2016-09-28 07:08:35

Re: Hide Historical Tab from Ticket Menu

#3 2016-09-28 18:02:53

Re: Hide Historical Tab from Ticket Menu

#4 2016-09-29 06:50:50

Re: Hide Historical Tab from Ticket Menu

#5 2016-10-04 16:34:33

Re: Hide Historical Tab from Ticket Menu

#6 2016-10-06 06:48:20

Re: Hide Historical Tab from Ticket Menu

#7 2016-10-06 15:48:11

Re: Hide Historical Tab from Ticket Menu

#8 2022-02-26 23:38:53

Re: Hide Historical Tab from Ticket Menu

#9 2022-02-28 13:38:48

Re: Hide Historical Tab from Ticket Menu

#10 2022-03-01 09:58:38

Re: Hide Historical Tab from Ticket Menu

#11 2022-03-01 10:02:42

Re: Hide Historical Tab from Ticket Menu

#12 2022-03-02 02:04:10

Re: Hide Historical Tab from Ticket Menu

#13 2022-03-02 09:11:09

Re: Hide Historical Tab from Ticket Menu

#14 2022-03-02 19:39:06

Re: Hide Historical Tab from Ticket Menu

#15 2022-03-03 04:35:55

Re: Hide Historical Tab from Ticket Menu

#16 2022-03-03 15:25:58

Re: Hide Historical Tab from Ticket Menu

#17 2023-01-06 13:51:07

Re: Hide Historical Tab from Ticket Menu

#18 2023-07-28 14:22:08

Re: Hide Historical Tab from Ticket Menu

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