Forum GLPI-Project

Federico Razzoli

Member

Registered: 2022-12-23

Posts: 1

Assigning technicians to customers

I believe I understand the basic concepts of GLPI, like entities, but I can't figure out how to create the setup I desire.

Currently, I created something like this. I've setup an entity under root which represents my company. I created "technician" users under my company. Then I created child entities: Client A, Client B. And there are "self-service" users for these clients.

Whenever a client creates a ticket, all technician users (my company) are able to see it. This is not what I want: I need to assign customers to technicians. Each technician must have more than one customer, and each customer must have more than one technician. It this possible? How?

Julien.Garrido

Member

Registered: 2019-12-23

Posts: 97

Re: Assigning technicians to customers

You can create a profil similar to a technician who can only see the tickets from his group
Then You give your technician this profile on recursive on your main entity (your company)
Then you create one technican group by entity and you populate those group with the right technician. You can add a rule to auto affect this group when a ticket is created in this entity

It should do what you want