Forum GLPI-Project

mmaslouh

Member

Registered: 2022-12-04

Posts: 7

Smtp notification send as old email

Hi,

I have a problem with notifications sender email addressee, Glpi keep use the old email address as sender in notifications

Even when i switch from gmail config to hotmail it keep generate notifictio nwith the gmail account but this time notifications get stuck on queue.

this is the result of "mail-error.log" (i changed the email addresses for security reasons)

as you can see glpi is trying to send notifications via hotmail account but as gmail account.

"""Attention : un courriel n'a pas pu être délivré à userb@gmail.com. 0 tentatives restantes. Message : [Ticket #0002821]  : Confirmation de prise en charge, Erreur : SMTP Error: data not accepted.SMTP server error: DATA END command failed Detail: 5.2.252 SendAsDenied; mymail@hotmail.com not allowed to send as mysupport@gmail.com; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message [BeginDiagnosticData]Cannot submit message. 0.35250:1F004185, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:72040000, 1.36674:0E000000, 1.61250:00000000, 1.45378:77040000, 1.44866:12010000, 16.55847:0D040000, 17.43559:0000000024020000000000000000000000000000 SMTP code: 554
2022-12-19 22:29:02 [@*****-*****]
Erreur fatale : abandon de l'envoi du courriel à userb@gmail.com : [Ticket #0002821]  : Confirmation de prise en charge"""

Last edited by mmaslouh (2022-12-20 00:09:58)

148kgBanana

Member

Registered: 2022-02-16

Posts: 12

Re: Smtp notification send as old email

Can you check that in both "Email sender address" fields on Setup -> Notifications --> Email Followups Configuration you've userb@gmail.com, that seems to be the problem.

Last edited by 148kgBanana (2022-12-20 11:08:42)

mmaslouh

Member

Registered: 2022-12-04

Posts: 7

Re: Smtp notification send as old email

Can you check that in both "Email sender address" fields on Setup -> Notifications --> Email Followups Configuration you've userb@gmail.com, that seems to be the problem.

I changed all email followup fields to the new email account.

I think the problem is with the collector (i keep it configured with the old email address), because only new tickets created by the collector always generate a notification using the old email address.

the ticket that i create in glpi gui generates a notification with the new email.

So, it's logical

Last edited by mmaslouh (2022-12-21 15:40:32)