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#1 2022-12-20 12:40:58

Feike
Member
Registered: 2009-02-02
Posts: 47

Business rules for tickets problem assign watchers

I create a rule with the criteria entity is X and category is Y.

The actions are:
  assign technician
  add watcher

When I run the rule tester the result is no watcher.

Changing to assign watcher does work.

Now I need to add more watchers, the only options to add more watchers is add, the option assign is not available.

So I ended up with:
  assign technician A
  assign watcher B
  add watcher C

The result in the tester is
  technician is A
  watcher is B

Watcher C is not added.

How do I solve this?

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