Forum GLPI-Project

Afol

Member

Registered: 2021-12-23

Posts: 77

glpi statistics

Hi,
I would like to understand how the timing of the glpi is calculated.
Specifically,
1) does the processing time start from when the ticket is taken over?
2) If it is suspended or put into "processing (programmed)", does time stop? until it returns "in process"
3) How can I also see the average resolution time per month? I mean the resolution time, not the closing time (once the ticket is resolved it is automatically closed after 5 days).

Afol

Member

Registered: 2021-12-23

Posts: 77

Re: glpi statistics

I did some tests:
time stops during the suspension (rightfully so), so that's okay with me.

I would now like to extrapolate the monthly Average time to resolution.
If I go to the dashboard plugin. I have found only the closing time which, however, does not interest me (I have set the closing of the ticket after 5 days which has been solved).

Last edited by Afol (2022-09-22 10:52:33)

Afol

Member

Registered: 2021-12-23

Posts: 77

Re: glpi statistics

helppp me

Afol

Member

Registered: 2021-12-23

Posts: 77

Re: glpi statistics

up

Afol

Member

Registered: 2021-12-23

Posts: 77

Re: glpi statistics

help please

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: glpi statistics

I think the statistics you are looking for can be found in Assistance > Statistics with the "Tickets - Global" report.

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

Afol

Member

Registered: 2021-12-23

Posts: 77

Re: glpi statistics

I think the statistics you are looking for can be found in Assistance > Statistics with the "Tickets - Global" report.

I looked but the data does not seem true.
Also I don't understand what they mean: closure, solution, total duration.
What do they refer to?

WebGreg

Member

Registered: 2020-02-27

Posts: 740

Re: glpi statistics

Solved => technical solution
Closed => requester approved

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GLPI 10.0.17
GLPI-Inventory 1.4.0
Ubuntu Server 20.04 LTS

Afol

Member

Registered: 2021-12-23

Posts: 77

Re: glpi statistics

Solved => technical solution
Closed => requester approved

But it's strange:
if I look at the statistics of October it gives me these data:
solution 23.39, closing of 65.78, real duration 0.52 (I don't know what it refers to).
While if I go to the official plugin dashboard (report -> summary -> all) it tells me that the average closing time is 31h 33m 30s.

What is the correct data then?

Afol

Member

Registered: 2021-12-23

Posts: 77

Re: glpi statistics

uppp

Afol

Member

Registered: 2021-12-23

Posts: 77

Re: glpi statistics

uppp