Forum GLPI-Project

haiha298

Member

Registered: 2022-12-08

Posts: 7

How to turnoff auto assisn ticket

Dear
I don't remember what changed it, but every time a user creates a ticket, the assign section automatically assigns the name of the ticket creator. please guide me to fix it

haiha298

Member

Registered: 2022-12-08

Posts: 7

Re: How to turnoff auto assisn ticket

<a href='https://postimg.cc/sB4gvvY7' target='_blank'><img src='https://i.postimg.cc/cJVgk369/Untitled.png' border='0' alt='Untitled'/></a>

teguh.umar

Member

From: Indonesia

Registered: 2011-05-20

Posts: 161

Re: How to turnoff auto assisn ticket

Dear
I don't remember what changed it, but every time a user creates a ticket, the assign section automatically assigns the name of the ticket creator. please guide me to fix it

Go to Setup - General - Default values - find  asistance and select no at preselect me as tech

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GLPI 10.0.10
Installation mode: zip on OREL9

haiha298

Member

Registered: 2022-12-08

Posts: 7

Re: How to turnoff auto assisn ticket

Dear
I don't remember what changed it, but every time a user creates a ticket, the assign section automatically assigns the name of the ticket creator. please guide me to fix it

Go to Setup - General - Default values - find  asistance and select no at preselect me as tech

Oh, thank you so much for support to me. But i don't know it don't work

Last edited by haiha298 (2022-12-09 05:07:41)

Kaya84

Member

Registered: 2019-06-13

Posts: 217

Re: How to turnoff auto assisn ticket

If u have https://github.com/yllen/behaviors plugin enabled, I belive it's related to.
Check inside General -> Behaviours