Forum GLPI-Project

jasonheffner

Member

Registered: 2009-11-02

Posts: 1

anonymous followups

We have GLPI configured to create tickets from anonymous users, however on any ticket updates no email are sent back to these anonymous users. The notification for follow-up is set to yes in the ticket, and in general setup. Other users in the db do get notifications.

GLPI 0.83.8

Ragnarok

Member

Registered: 2019-10-28

Posts: 44

Re: anonymous followups

i have a legacy glpi .0.90.1 with same behavior., do you solved it?

i need that add follow notofication must be send to the anonymous requester.

finalbeta

Member

Registered: 2018-12-06

Posts: 19

Re: anonymous followups

(I do not see this behavior on a recent installation, I think it's something that was not an option on that version)

random389

Member

Registered: 2019-12-14

Posts: 29

Re: anonymous followups

Solution :

950  src/NotificationTargetCommonITILObject.php
Remove :
    //Send to the ITIL object followup author
                    case Notification::FOLLOWUP_AUTHOR:
                        $this->addFollowupAuthor($options);
                        break;

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