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I have a GLPI installation with a root entity for the organisation, and then different subentities for different "ticketing systems" (think IT, facilities, travel etc.) with separate mails receiver rules, business rules etc.
Everyone has the self-service profile (role) in the root entity and then technician role if they are working in the respective unit. But sometimes we need a ticket in one subentity to be approved by someone who is not a technician in that entity. If they are logged in as self-service, there is no problem, they can just access the ticket and approve or refuse. But if they are logged in as a technician in another entity, they don't have permission to access that ticket (as technician in another entity). They can switch role to self-service, click the link again or find the ticket another way, repsond to the approval request and then switch role back to technician and return to their "home" entity.
It's a bit cumbersome, so I'm wondering if there is a better way to structure our installation, with profiles etc.?
Thanks!
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