Forum GLPI-Project

g.manfre

Member

From: Melle

Registered: 2022-09-19

Posts: 2

send an e-mail notification to all users of a technician group

Guten Morgen zusammen, wie kann ich im GLPI eine E Mail Benachrichtigung an alle Benutzer einer Technikergruppe (es gibt keine Gruppenemailadresse) über ein neu zugewieses Ticket, automatisch versenden?

Ich nutze der Version GLPI 10.0.2

Good morning everyone, how can I automatically send an e-mail notification to all users of a technician group (there is no group e-mail address) about a newly assigned ticket in the GLPI?

I use version GLPI 10.0.2

WebGreg

Member

Registered: 2020-02-27

Posts: 740

Re: send an e-mail notification to all users of a technician group

Hi
Administration > Rules >  Business rules for tickets

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GLPI 10.0.17
GLPI-Inventory 1.4.0
Ubuntu Server 20.04 LTS

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,288

Re: send an e-mail notification to all users of a technician group

I do it this way
(I Have Behaviours plugin that add recipients)

create a new notification : N_GroupAssign
Create a template :  T_MySmartTemplateForGroupAssign

set N_GroupAssign parameters :  active=yes, type=Ticket allow response=yes event :" new group in assignee"
associate template T_MySmartTemplateForGroupAssign

set recepients :
-----with behaviour=> last group assigned
-----without behaviours => group in charge of the ticket

and bob is your uncle !

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GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9